Technical Support for anything is a horrible thankless job. Always remember that the person you call for assistance has been dealing with a bunch of rude people all day long. To make the process go smoother for everyone involved, remain calm and explain your problem to the best of your abilities. If you can't, the support person (if they are good) will ask a good range of questions to get the needed info from you.
To give some insight to how the support person's day starts out, think of being stuck in a room with no sunlight and no chance of escape. On top of that, as soon as they log into their phone, it rings. The morning phone calls are always the most interesting, because they will determine how the rest of the day goes. Some morning calls deal mainly with asking status on previous issues. If you're fortunate, you will get a new call and, chances are, it will be someone who had a big issue last night and let that fester all night long before calling. Once they get a hold of a person that will actually hear the problem, they let loose a fury of incoherent babble on the issue. This sadly leads to about a 2 hour conversation on the conclusion being their report printer died during the night, and all that had to be done was replace the toner cartridge.
More on this later......
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